CristalPoker Privacy Policy

At CristalPoker Online Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our gaming services. By registering an account and playing at CristalPoker Online Casino, you agree to the practices described below.

Who We Are

Our platform is operated by Wild Blackfin Limited SRL, a company registered in Costa Rica, with our registered office located at Avenidas 8 and 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. We operate under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2. Our payment agent is Slotvision Limited (Cyprus, HE 395559), and our payment processor is Resmea Limited (Cyprus, HE 431330). At Cristal Poker, we take our regulatory obligations seriously and process your data lawfully, fairly, and transparently.

Information We Collect

When you interact with CristalPoker Casino, we may collect several categories of personal information necessary to provide our services and comply with our legal obligations.

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence.
• We collect identity verification documents, including your passport, driving licence, national ID, and proof of address dated within the last six months.
• We record financial information related to deposits and withdrawals made through Visa, Mastercard, e-wallets, bank transfers, and cryptocurrency wallets.
• We track your gaming activity, including bets placed, games played, and bonus usage, to improve our services and detect suspicious behaviour.
• We automatically collect technical data such as IP address, device type, browser type, and login timestamps.

How We Use Your Information

Here at CristalPoker, we use the information we collect for legitimate business and regulatory purposes. Our uses include:

• We verify your identity and age to ensure compliance with our licensing requirements.
• We process your deposits and withdrawals securely through our designated payment processor.
• We communicate with you regarding your account, promotions, and customer support requests.
• We monitor transactions to prevent fraud, money laundering, and underage gambling.
• We personalize your experience, including tailored bonus offers and VIP rewards.

KYC and Verification

Our Know Your Customer (KYC) procedures require us to verify your identity before processing any withdrawal exceeding 200 EUR. We will request identification documents and proof of address, and we will not release funds until verification is complete. Our CristalPoker team reserves the right to request additional documentation at any time to comply with anti-money laundering regulations.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our services, including our payment agent Slotvision Limited, our payment processor Resmea Limited, identity verification providers, and regulatory authorities such as the Anjouan Gaming Board. We at CristalPoker also disclose information when required by law or to protect our legal rights.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Our CristalPoker records related to KYC documents and transaction history may be kept for extended periods as mandated by applicable law, even after you close your account.

Cookies and Tracking Technologies

Our CristalPoker platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser, though disabling certain cookies may affect the functionality of our website. For more details, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At Cristal Poker, we aim to honor these rights wherever applicable, including:

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain processing activities, including direct marketing.
• You may withdraw consent for optional data processing at any time.

To exercise these rights, please contact our data protection officer at dpo@wildblackfin.com. If you have concerns about how we handle complaints, you may reach out to complaints@wildblackfin.com or contact our Alternative Dispute Resolution provider, EADR Ltd. (Malta).

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our CristalPoker systems use encryption, secure servers, and restricted access protocols to safeguard your data. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Netherlands, Italy, and several others listed in our Terms and Conditions. If you access CristalPoker Casino from a restricted jurisdiction, we reserve the right to suspend your account and withhold processing of your data for gaming purposes.

International Data Transfers

Because our operations involve partners and service providers located in different countries, your data may be transferred internationally. We ensure that appropriate safeguards are in place when transferring personal data outside your country of residence, in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of CristalPoker Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at support@cristalpoker.com or support@cristalpoker.net. You can also reach us via live chat or through our Telegram VIP Live Support channel. We at CristalPoker are always available to address your privacy concerns and ensure your gaming experience remains safe and transparent.