CristalPoker Responsible Gaming

Tools We Offer to Help You Stay in Control

Our CristalPoker account settings include several options that let you tailor your gaming experience to your personal needs. You can activate any of the following at any time by contacting our support team or, where available, directly through your account settings.

We at Cristal Poker recommend reviewing these settings regularly, especially if your circumstances change. If you would like to adjust any limit downward, this can typically be actioned quickly. Increasing a limit, however, is subject to a cooling-off period, which gives you time to reconsider before the change takes effect. This delay is intentional and is part of our approach to responsible gaming.

Self-Exclusion at CristalPoker

If you feel that you need to step away from gambling entirely, our CristalPoker self-exclusion program allows you to close your account for a defined period or indefinitely. During self-exclusion, you will not be able to log in, deposit, or receive marketing communications from us. We will not reactivate your account before the requested period has ended, and reinstatement after a long-term or permanent exclusion may involve additional verification and a reflection period. To request self-exclusion, please contact us via live chat, email, or our Telegram VIP Live Support channel.

Age Verification and Account Security

Our Cristal Poker platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We require identity verification (KYC) before processing any withdrawal above 200 EUR, which includes checking a valid ID document such as a passport, driving licence, or national ID card, along with proof of address dated within the last six months. This process helps us confirm that our players are of legal age and helps protect against underage gambling and fraudulent account use.

We strongly encourage parents and guardians to use parental control software on shared or family devices to prevent minors from accessing gambling websites. Several free filtering tools are available online and can be installed on computers, tablets, and smartphones to block access to gambling content.

Recognizing the Signs of Problem Gambling

We want every player at CristalPoker to be aware of the warning signs that gambling may be becoming a problem. These can include:

• Spending more time or money on gambling than you originally intended
• Chasing losses by increasing bets or deposits
• Borrowing money or selling belongings to fund gambling
• Neglecting work, relationships, or personal responsibilities because of gambling
• Feeling anxious, irritable, or unable to stop when trying to reduce play
• Hiding the extent of your gambling from family or friends

If any of this sounds familiar, we encourage you to use one of our limit-setting tools, take a time-out, or reach out to our support team for guidance. You are never alone in this, and our Cristal Poker staff is here to help you find the right solution.

External Support Organizations

In addition to the tools we provide directly, we recommend the following independent organizations that specialize in supporting individuals affected by problem gambling:

• GamCare - www.gamcare.org.uk
• Gambling Therapy - www.gamblingtherapy.org
• Gamblers Anonymous - www.gamblersanonymous.org
• BeGambleAware - www.begambleaware.org

These organizations offer free, confidential advice, helplines, and self-assessment tools that can complement the measures we offer here at Cristal Poker.

Restricted Access and Regional Compliance

Our CristalPoker Casino operates responsibly by restricting access from a number of jurisdictions where our services are not permitted or where local regulations prevent us from offering gambling products. We regularly review our list of restricted territories to remain compliant with applicable regulations, and we reserve the right to decline service or close accounts registered from restricted regions.

Additionally, certain promotional offers, including no-deposit bonuses, are not available to residents of specific countries due to local rules or heightened risk considerations. We publish this information transparently within our CristalPoker bonus terms so that every player understands what is available to them before signing up.

How We Handle Complaints and Disputes

Should you ever have a concern about your account, a transaction, or the way we have applied our responsible gaming policy, we want to hear from you. Our Cristal Poker complaints team can be reached at complaints@wildblackfin.com, and matters relating to data protection can be directed to dpo@wildblackfin.com. If a dispute cannot be resolved internally, you may escalate the matter to our Alternative Dispute Resolution provider, EADR Ltd. (Malta), which offers an independent review process.